Please read these terms carefully before using the Heaven Grocery Private Limited website and app.
1 Conditions of use
By creating an account or placing an order you agree to these terms. If you do not agree, please do not use the website or the app.
You must provide accurate information, including a valid mobile number and delivery address, and you are responsible for activity under your account.
2 Orders & pricing
All prices are shown in Indian Rupees and may change without notice. The price at the time you place the order applies.
Product availability depends on stock. If an item becomes unavailable after you order, we may cancel that item and refund any amount paid for it.
Coupons are valid only for the period, order value and users they are meant for, and cannot be exchanged for cash.
3 Delivery
Delivery times are estimates. Someone should be available at the delivery address to receive the order.
4 Payments
You can pay with the methods offered at checkout, such as Cash on Delivery, online payment, UPI or bank transfer. Orders may be held until a payment is confirmed.
5 Cancellations, returns & refunds
Orders can be cancelled before they are shipped. If an item arrives damaged, expired or incorrect, you can request a return from your order, and approved refunds are returned to the original payment method or as otherwise agreed with us.
6 Changes to these terms
We may update these terms from time to time. Continued use of the website or app after a change means you accept the updated terms.