We want you to be happy with every order from Heaven Grocery Private Limited. If something is not right, here is how we fix it.
1 Cancelling an order
You can cancel an order from My account > Orders while it is still pending. Once it is packed or shipped it can no longer be cancelled online; please contact us instead.
2 What can be returned
Items that arrive damaged, expired, wrong or missing can be returned. Fresh and perishable items should be reported on the day of delivery.
Opened or used items cannot be returned unless they were faulty when delivered.
3 How to request a return
Open the order in My account > Orders, tap "Return items", choose the items and quantity, select a reason and add a photo if you can. We confirm the pickup and keep you updated on the order page.
4 Refunds
After the returned items are received and checked, the refund is sent to the original payment method. Cash on delivery orders are refunded by UPI or bank transfer.
Refunds usually reach your account within 5-7 working days after approval, depending on your bank.
5 Need help?
Use "Need help?" on the order page or reach us from the Contact us page.